Shipping Policy

Order Processing

 


All orders are processed within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day.


You will receive an order confirmation email after checkout, followed by a shipping confirmation email with tracking information once your order has been dispatched.


 

Shipping Locations

 


We ship worldwide. Delivery availability may vary depending on courier coverage and local regulations.


 

Shipping Rates

 


Shipping rates are automatically calculated at checkout based on your delivery address, package weight, and the courier services available for your region.


 

Delivery Times

 


Estimated delivery times are shown at checkout. Actual delivery times may vary due to customs procedures, courier delays, local holidays, or other external factors.


 

Customs, Duties, and Taxes

 


International orders may be subject to customs duties, VAT, and import taxes as determined by your country’s customs authority. These charges are the responsibility of the customer.


Please check your local customs policies before placing an order.


 

Order Tracking

 


Once your order has been shipped, tracking details will be emailed to you. Tracking updates may take time to appear depending on the courier.


 

Failed Delivery or Incorrect Address

 


Please ensure that your delivery address is accurate during checkout. Orders returned due to an incorrect or incomplete address may require additional shipping fees to be resent.


We are not responsible for delays or failed deliveries caused by incorrect address information.


 

Lost or Damaged Packages

 


If your order is lost by the courier, contact us at support@sherozparfums.com and we will assist you with the claim process.


If your order arrives damaged, please send photos within 48 hours of delivery so we can resolve the issue promptly.


 

Refused or Unclaimed Shipments

 


If a shipment is refused, unclaimed, or returned due to failure to pay customs taxes or duties, the cost of return shipping and any additional charges may be deducted from the refund.


 

Contact Us

 


If you have any questions regarding shipping or your order, please contact us:


Email: support@sherozparfums.com

Phone: +971508144535

Frequently asked questions
Are your fragrances unisex?

Always. Scent knows no gender.

Wear what moves you, not what tradition dictates.
How should I store my perfume to maintain its quality?

To preserve the integrity of your fragrance, thoughtful storage is essential. Keep the bottle in a cool, dry environment, away from direct sunlight and humidity. Avoid exposure to sudden temperature changes.

When stored correctly, SHEROZ creations retain their beauty for many years. Over time, subtle evolutions in scent may occur. This is a natural characteristic of fine perfumery and does not affect the fragrance’s safety or quality.
What are top, heart & base notes?

Top notes are the first impression of a fragrance. The fleeting opening that greets the senses upon application.

Heart notes form the soul of the composition, unfolding gradually to reveal its true character.

Base notes provide depth and longevity, lingering on the skin long after the fragrance has settled.
Do you use synthetic ingredients?

Yes. We use both natural and synthetic ingredients.

While natural materials can add richness and complexity, “natural” does not automatically mean safer, gentler, or more sustainable. Many natural ingredients are highly allergenic, unstable, or require intensive harvesting.

Modern synthetic molecules are often purer, more consistent, and carefully designed to be gentler on the skin, while also reducing pressure on rare or endangered natural resources.

Our formulations balance craftsmanship, safety, performance, and environmental responsibility, selecting each ingredient for its specific benefits rather than its origin.
Where are your fragrances manufactured?

Our fragrances are produced in Dubai using carefully sourced fragrance oils from Spain.

Each bottle is filled, assembled, and quality-checked in Dubai to ensure consistency and control at every stage.
How much does shipping cost?

Shipping is complimentary worldwide.

The price shown on our website is the final price you pay. All shipping costs, duties, and taxes are covered by us, so there are no additional charges upon delivery.
Do you ship internationally?

Yes. We currently ship to over 50 countries worldwide, with additional destinations being added.

Availability can be confirmed at checkout. If your country is not listed, please contact us and we will be happy to assist.